Refund Policy

At AmeerTravellers, we strive to provide excellent service and full transparency with all of our bookings. This Refund Policy outlines the conditions under which a refund may be requested for services including flights, Umrah packages, visa applications, and hotel accommodations.

1. Eligibility for Refunds

• Refunds may be requested within 24 hours of booking if no service has been processed.
• Airline cancellations or changes may qualify for a partial or full refund depending on airline policy.
• Visa application rejections may be eligible for partial refund based on third-party policy.
• Refunds are not guaranteed and depend on service provider terms (e.g. airline, hotel, embassy).

2. Non-Refundable Services

• Visa processing fees once submitted
• Hotel bookings marked non-refundable
• Service fees and administrative charges
• Airfare booked under non-refundable fare rules

3. Refund Process

All refund requests must be sent via email to support@ameertravellers.co.uk or via WhatsApp at 020 8057 0127. Include your full name, booking reference, and reason for refund. Our team will review your request and respond within 7 business days.

4. Refund Timeline & Method

• Approved refunds are processed within 7 to 14 business days.
• Refunds are issued via the original payment method only.
• We are not responsible for bank delays after refund has been processed on our end.

5. Third-Party Provider Rules

AmeerTravellers acts as an agent for various third-party services. Refund decisions for flights, hotels, or visas ultimately depend on those providers. We support you in submitting claims, but cannot override third-party policies.